Personalized serviceBecause we would like to understand your business and treat it like is ours, we will dedicate Technical Account manager who is also trained change agent, to you, who will be listening and discussing your needs and offer superior advise to you, at the end of the day the decision must be made by your with our advice. We become your extension of personal assistance, only on ICT matters.
Guaranteed up timeOur SLA is based on our service delivery, Our job is to fix the problem at a shortest time ever, and also advise and implement the business continuity strategy so as to ensure up time. And we are not afraid to guarantee up time because we know what we want and we know we do not want to see down time for any of our clients hence we set ourselves apart from any other IT company by guaranteeing up time.
Limitless supportWe count number of users and not how many times you need support, that makes us different, because we make sure that our support technician knows what they are doing, we are not worrying about time it takes, but rather the service you are getting. Because we do not want to count how many times you call us for support, our guarantee up time policy will ensure we resolve problems as quick as possible. Everything is about you as a client.
Proactive serviceEven though we will be coming to fix problems, that’s not what we are about, we would like to proactively resolved any issues before they frustrate you as a client, we ill constantly be keeping an eye on your ICT infrastructure to make sure that we proactively resolved any imminent problems, and keep you blushing at all times.
Our business strategic relationships with world leading vendors enable us to provide the world’s most advanced ICT solutions, that will aid you in reducing costs, increasing profits, maximizing productivity and